Shipping
At Zando, we don’t believe in mass production. Every piece is individually handcrafted with love and meticulous attention to detail — just for you — right here in Auckland, New Zealand.
We Make It
Because true craftsmanship takes time, please allow up to 2 weeks for us to make your order by hand.
We Send It
Once your piece is ready, we’ll carefully package it and send it on its way, complete with a tracking number so you can follow its journey home.
Estimated Delivery After Shipping
We appreciate your patience — because when something is made with heart, it’s always worth the wait.
Returns
Love your Zando piece for life. If something isn’t quite right, we’re here to fix it — no stress.
Quick Summary
-
30-day return window on all unused items
-
Items must be new, unused, and in original condition
-
Custom-made or personalised items aren’t returnable — they’re crafted just for you
-
You cover return-shipping costs
-
Refund issued within 7 days of receiving the item