Shipping
At Zando, we don’t believe in mass production.
Every piece is individually handcrafted with love and meticulous attention to detail — just for you — right here in Auckland, New Zealand.
Because true craftsmanship takes time, please allow up to 2 weeks for us to make your order by hand.
Once your piece is ready, we’ll carefully package it and send it on its way, complete with a tracking number so you can follow its journey home.
Estimated Delivery Times After Shipping:
- New Zealand: 2–5 business days
- Australia: 5–10 business days
- International: Varies depending on destination and customs.
We appreciate your patience — because when something is made with heart, it’s always worth the wait.
Returns
Love your Zando piece for life.
If something isn’t quite right, we’re here to fix it, no stress.
Quick summary
- 30-day return window on all unused items
- Items must be new, unused, and in original condition
- Custom-made or personalised items aren’t returnable (they’re crafted just for you)
- You cover return-shipping costs
- We issue your refund within 7 days of receiving the item
Have a question or need a hand?
Email us any time contact@zando.co.nz, your satisfaction means everything to us.