Policy
Shipping & Returns
Everything you need to know about getting your piece — and what happens if something isn’t right.
Shipping
Every piece is individually handcrafted with care in Auckland.
01
We Make It
Please allow up to 2 weeks for production.
02
We Send It
Tracked shipping once complete.
New Zealand2–5 business days
Australia5–10 business days
InternationalVaries
We appreciate your patience — craftsmanship takes time.
Returns
We stand behind every piece.
30-day return window
Items must be unused
Custom items not returnable
Return shipping covered by customer
Refund within 7 days